Spencer Lucas
Bank Customer Representative
Responsible, alert and highly efficient bank representative with experience of over a decade. I look after the clients' concerns with care and this has made several regular clients incline towards me for any kind of bank service. This achievement has dared me to plan a career in the field of customer service, providing people with the best solutions while ensuring that the bank's interest and benefit is also kept in view.
UK Business School
BS (Business Management) (September 2003 to May 2007)
UK Boys School
GCE Advanced Level (August 2001 to June 2003)
Banking Service of London
Customer Service Representative February 2015 to Present 11 years & 5 months
Helping customers understand their accounts and different taxes is also my duty.
I look after all the customers and need to remain updated about their records so that I can assist them better with all their banking requirements.
Bank of Europe
Customer Service Representative April 2011 to January 2015 3 years & 10 months
Lockers and investment plan information was to provided to customers who wanted to open account and use lockers.
I was in charge of helping customers on the telephone. For this knowing their personal history and bank details was my duty.
British Banking
Customer Service Representative January 2008 to March 2011 3 years & 3 months
I was in charge of helping all the people who entered the bank and forwarded them to the counter where they were to be attended.
I was also responsible for assisting customers in filling forms or making transactions.
Customer Support
Increasing Customer Base
- Market Research
- Customer Relations
- Mathematical Problems
- Data Entry
- Investment Plans
- Multi Tasking
- Bank Regulations
- New Interest Rates
- Client Records
- Confidential Transaction History
- Computer Proficiency
