Mark Jacobs
Call Center Representative
Well spoken and highly persuasive with experience in customer service. I have been associated with busy call centers which have given me the ability to work in stress and still deliver the best. I am a good team worker but can work independently as well. I take calls amicably and satisfy the customer by answering all kinds of queries. I am proficient in other languages as well which gives me an edge in customer service. I wish to continue customer service with quality and providing solutions to problems.
Darwin College
Diploma Customer Service (August 1996 to September 1997)
Darwin High
High School Degree (February 1994 to January 1996)
The Resourcers
Call Center Representative February 2011 to Present 15 years & 5 months
Following up the order forms and ensuring delivery is also my responsibility.
I am responsible for filling complaint forms and forwarding them to the concerned officer.
Hanson Online
Call Center Representative April 2008 to January 2011 2 years & 10 months
I also fill out complain forms for customers and then forward it to the concerned departments.
Dealing with angry or dissatisfied customers was also my responsibility.
The Seller's Group
Call Center Representative January 1998 to March 2008 10 years & 3 months
Also responsible for knowing the product details and being able to answer all product related questions was also my duty.
I was in charge of forwarding calls to the supervisor or shift in charge in case a customer required to talk to them.
Selling Target
Appreciation Award
- Responsive
- Technical Support
- Registering Complains
- Form Entry
- Customer Information
- Data Entry
- Database Management
- Sales
- Client Registration
- Call Forwarding
- Problem Solving
- Customer Relations
