Developed spreadsheets detailing account summaries of program participants.
Streamlined mailing process allowing for efficient and accurate delivery of notices resulting in time and cost savings.
Counseled program participants with delinquent accounts to ensure continuation of services.
John Smith
Collection Specialist
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Over 4 years’ experience in credit and collections field. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. Self motivated with the ability to interface well with internal and external customers and handle their payment arrangements. Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity.
Education
London School of Economics
MBA (Marketing) (August 2007 to March 2009)
London Business School
BS (Business Management) (September 2003 to May 2007)
CATS College
GCE Advanced Level (February 2001 to January 2003)
Work Experience
Federal Trust
Collections Representative June 2013 to Present 13 years & 1 month
Lowell & Co
Collections Representative February 2011 to May 2013 2 years & 4 months
Placed phone calls sent invoices or emailed customers to remind them of account contracts payments due dates and amount owed
Generated cautionary notices to participants regarding overdue accounts.
Prepare delinquent account reports for management
Generated cautionary notices to participants regarding overdue accounts.
Prepare delinquent account reports for management
Haq & Co
Collection Representative April 2009 to January 2011 1 year & 10 months
Communicated with associated branches to resolve incorrect invoices
Researched and corrected erroneous payment postings
Initiated and scheduled branch review meetings to identify problem accounts Reconciled problem accounts to ensure billing accuracy
Researched and corrected erroneous payment postings
Initiated and scheduled branch review meetings to identify problem accounts Reconciled problem accounts to ensure billing accuracy
OTHERS
Core Competency
Friendly voice and demeanor over the phone
Technical Skills
- Sales Management
- Quick learner
- Time Management
- Market Research
- Customer Relations
- Lead Generation
- Credit card
- Strategy Development
- Data Analysis
- Strong client relations
Langauges
English (UK)
Native or Bilingual ProficiencySpanish
Elementary ProficiencyFrench
Professional Working ProficiencyPersonal Info
Date of Birth
0000/00/00Gender
MaleHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomFreelance Available
YesNationality
United KingdomMarital Status
MarriedRelocation
YesDriving License
YesActivities
& Interests
Cycling
Taking Bath
Pool
Ski
Meet People
Gardening
Personal Skills
