Customer Experience Director Resume Sample

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Dr. Tarek Hussein

Dealer Development, Training & Costumer Experience Director

+20 122 950 5656
+20 122 950 5656

+17 years of experience in a leading Automotive (HYUNDAI, NISSAN, MAZDA, VOLVO, MITSUBISHI, GEELY). I have experience in all aspects of Dealer Development, Training, Costumer Experience Management, CRM, Costumer Touch Points. I would like to leverage my experience acquired through my career to lead my employer, into achieving their goals, outperforming their targets & to continue innovating with my team. Learning is of top priority & I consider it to be a continuous project that is of perpetual importance. I am looking to pursue a career. Developing both personally and professionally is critical factors of success that I am interested in pursuing aggressively.

Date of Birth1973/08/26
GenderMale
Marital StatusMarried
Home AddressVilla (8) El-Nakhil Street, Garana compound - Cairo/Alex. road, Giza/Grater Cairo, EGYPT
RelocationYes
Driving LicenseYes
Freelance AvailableYes
Work Experience

NISSAN MOTOR EGYPT S.A.E.

Dealer Development & Costumer Quality Director

(January 2015 to Present)
Dealers Network Stracture & Operation (Expansion - Evaluation - Development - CI.)
Costumer Experiance Management (CRM - Customer Touch Point - CSI/SSI)
Training (Product Knowledge – Technical – Non-Technical – Soft Skills)

GB Ghabbour Auto

Group Franchise Dealers Development Manager

(October 2013 to December 2014)
leading Devlopment of (HYUNDAI, MAZDA, GEELY, VOLVO, KARRY, MITSUBISHI, FUSO)
Evaluate new business opportunities by executing the relevant feasibility studies.
Expand Dealer Network & prepare Dealers recruitment/Opining Process.

GB Ghabbour Auto

Dealer Development Manager Egypt

(September 2013 to January 2011)
Implementation and standardization of HYUNDAI MOTOR COMPANY across the Network
Auditing & evaluating all HYUNDAI branches Standards across all branches/ dealersh
Monitor & analyze KPIs across all branches/ dealerships

Multinationals Pharmaceutical Companies (Pfizer - Roche)

Area Sales Manager, Tender Business Manager

(September 1998 to June 2007)
Launching of new line products (Viagra - Feldin - Unacin - Celeprex - Sulprazon).
Hospitals Sales and Medical promotions allover Egypt
Tender & Institutional Business allover Egypt
Education / Certification

Egyptian Capital Market Association (ECMA)

Master diploma of Stock market

March 2007 to August 2008

Egyptian society – Trend

Technical analysis diploma

January 2006 to September 2006

Cairo University

B.Sc. Veterinary Medicine

September 1991 to September 1998
Professional Skills
  • Strategic Thinking
  • Sales Control Systems
  • Strategy Development
  • Sales Management
  • Project Management
  • Social style sales strategy
  • Social Media Marketing
  • Lead Generation
  • Data Analysis
  • Business Plans
  • Motivational Leadership.
  • Market Research
Personal Skills
  • Devoted
  • Goal Oriented
  • Innovative
Activities & Interests

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