Alex Bloom
Customer Service Specialist
Helping customers with product information, guidance and order booking for a long time, I have won appreciation and reward through hard work, patience and keenness to provide the best answers to problems. I have been a part of several businesses and that way my knowledge has increased while my ability to handle customers with grace and support has also improved. I have contributed to business growth through good interpersonal skills. I wish to challenge myself by working for a big business that requires the highest standards of customer support and professionalism.
Home Address
459, New York Heights, Manhattan.Date of Birth
1978/01/02Driving License
YesRelocation
YesNationality
United StatesAwards
Customer Support
Product Information
Stock Knowledge
Store Location
Product Price and Detail
Customer Psychology
Patience
- Patient Dealing
- Market Research
- Comparison of Products
- Customer Relations
- Communication
- Product Detail
- Business Benefit
- Marketing Qualities
- Problem Solving
- Customer Satisfaction
- Equipment Knowledge
- Team Work
- Complain Handling
- Interpersonal Skills
- Leadership
Italian
Limited Working ProficiencyEnglish (US)
Native or Bilingual ProficiencySpanish
Elementary ProficiencySmithson Home Appliances Ltd.
Customer Service Specialist June 2008 to Present
Also responsible for reaching minimum sales target per month. I regularly research market to understand product competition. I have so far contributed to company revenue by a good percentage due to always meeting target and satisfying customers.
Double Up Stores
Customer Service Specialist February 2005 to May 2008
It was my duty to help customers with complaints, calming them down and offering them alternatives while eeping company profits in mind.
NYC Electronics
Customer Service Specialist April 2001 to January 2005
I was also responsible for constantly researching and improving nowledge on electronic goods. This knowledge was then applied to comfort customers by comparing our products with the market and making them see how it is a better choice.
Oxford University
Masters — Bachelor Business Administration (August 1996 to March 2000)
Manhattan High School
Bacholers — High School (September 1995 to May 1996)
