Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.
Improved territory technical support with courtesy visits to customers, and supplied sales leads for maintenance and engineering services.
John Snow
Field Service Engineer
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I have a Bachelor of Science degree in Chemistry. I have 10+ years of experience in an environment testing laboratory using mainly Agilent GC and GCMS systems. I have grown the knowledge gained in that environment while working for Agilent Technologies as a Field Service Engineer for the last 8 years
Education
London School of Economics
MBA (Marketing) (August 2007 to March 2009)
London Science School
BS (Mechanical Engineeer) (September 2003 to May 2007)
CATS College
GCE Advanced Level (February 2001 to January 2003)
Work Experience
Philips Medical Systems
Field Service Engineer June 2013 to Present 13 years & 1 month
Oxford Instruments
Field Service Engineer February 2011 to May 2013 2 years & 4 months
Prepared detailed reports for management regarding robotic / system detects affecting installation, operation, and preventive maintenance.
Cross-sold an array of peripherals to national accounts and generated new business in the South Florida territory
Experience with Procurement, Inventory Management, Logistics and Scheduling administration
Cross-sold an array of peripherals to national accounts and generated new business in the South Florida territory
Experience with Procurement, Inventory Management, Logistics and Scheduling administration
Gretag Imaging
Technical Support Specialist April 2009 to January 2011 1 year & 10 months
Generate, maintain, and present comprehensive reports to customers detailing data and observations; and recommend appropriate courses of action
Structured and instituted new process for sieving and analyzing coal samples, which optimized the rate of completion and minimized the amount of failed test
Structured and instituted new process for sieving and analyzing coal samples, which optimized the rate of completion and minimized the amount of failed test
Featured Projects
Knowledge
Technical Skills
- Data Analysis
- System checks
- Resourceful
- Sales Control Systems
- Market Research
- troubleshooting
- diagnostics
- Sales Management
- Customer Relations
- Lead Generation
- Strategy Development
Langauges
Spanish
Elementary ProficiencyEnglish (UK)
Native or Bilingual ProficiencyFrench
Professional Working ProficiencyPersonal Info
Gender
MaleDriving License
YesMarital Status
MarriedNationality
United KingdomDate of Birth
0000/00/00Home Address
49 Featherstone Street London EC1Y 8SY, United KingdomFreelance Available
YesRelocation
YesActivities
& Interests
Ski
Pool
Cycling
Meet People
Gardening
Taking Bath
Personal Skills
