Ruchi Perwar
Guest Service Representative
Enthusiastic, warm and always ready to serve customers with a smile. I take care of all the guests' needs and queries while ensuring that they enjoy their stay. I look after few management tasks efficiently and my knowledge of computers and accounts helps me perform all my duties well. I wish to work for an established hotel where I can get opportunities to improve my skills and provide better customer service.
Personal
Relocation
YesDate of Birth
1979/03/28Driving License
YesNationality
IndiaHome Address
57, Park View Apartments, New York City, NY.Achievements
Special Achievements
Personal Skills
Pleasant
Personable
Enthusiastic
Facilitator
Public Relations
Result Driven
Technical Skills
- Leadership
- Supervision
- Multitasking
- Task Management
- Public Relations
- Efficient Woking
- Computer Proficient
- Telephone Operations
- Problem Solving
- Customer Relations
- Time Management
- Accounts
Languages
Hindi
Native or Bilingual ProficiencyItalian
Elementary ProficiencyEnglish (US)
Full Working ProficiencyWork Experience
Liberty Hotel
Guest Service Representtive June 2015 to Present
Responsible for greeting guests and checking reservations. I am also responsible for answering queries and providing the best kind of customer service.
I look after the staff members and ensure that all guests are given the best service with efficiency.
I look after the staff members and ensure that all guests are given the best service with efficiency.
York Hotel
Guest Service Representative February 2006 to May 2013
Responsible for looking after the accounts and ensuring that all expenses are accounted.
I was primarily responsible for looking after the guests' needs such as room service or cab or even knowledge of the surrounding area. I looked after the lobby and reception area and maintained the accounts. Guest information was recorded in the software and their times of room service and housekeeping were also noted so that better service can be provided. I took care of the renovations and even the garden decoration. This added to the hotel's profits considerably.
I was primarily responsible for looking after the guests' needs such as room service or cab or even knowledge of the surrounding area. I looked after the lobby and reception area and maintained the accounts. Guest information was recorded in the software and their times of room service and housekeeping were also noted so that better service can be provided. I took care of the renovations and even the garden decoration. This added to the hotel's profits considerably.
Albany Hotel
Guest Service Representative April 2001 to January 2006
Responsible for providing quality customer service. I greet guests and answer all their queries. Booking rooms and getting them ushered to their room was also my duty.
I was responsible for recieving payments for the rooms and accumulating all expenses such as laundry, mini bar and other facilities. Telephone reservations were also looked after by me.
I was responsible for recieving payments for the rooms and accumulating all expenses such as laundry, mini bar and other facilities. Telephone reservations were also looked after by me.
Education
State College
Masters — Diploma Customer Service (September 1997 to March 1999)
Newark High
Bacholers — High School (September 1995 to May 1997)
Activities
& Interests
Play Piano
Socialising
Gardening
Meet People
Baking
News paper
