Hotel Receptionist Resume Sample

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Julia Patrick

Hotel Receptionist

871 222 1156
[email protected]
www.example.com
juliapatrick
0019748264893

I have been a hotel receptionist for more than a decade and I have learned a great deal about customer service. Hospitality and courtesy being my forte; I am passionate about this field. Welcoming guests might be a small task but it teaches one about the power of making other's happy by doing something you really like to do. I am pleasant, smiling and a warm person. I attribute my growth to good customer service and a pleasant disposition. I wish to learn more and deliver the best by working for a bigger organization and interacting with guests from all over the world.

Education

South State School

High School Degree (February 1993 to January 1996)

Passed with good grades.
Work Experience

The Hill View Hotel

Receptionist June 2013 to Present 13 years & 1 month

Looking after the paper work and documentation is my duty. Greeting guests and answering queries of visitors is my primary duty.
I am also in charge of the reception decor and redesigned the area after approval from Manager.

Millenium Hotel

Hotel Receptionist December 2006 to May 2013 6 years & 6 months

Responsible for greeting guests and quickly getting through the check in procedure.
I was also responsible for the paper work and verification of documents submitted by international guests as part of the fomalities.
All the computer data was to be updated by me and I maintained logs of room services and conceirge.

Seven Stars of New York

Reception Assistant April 2000 to January 2006 5 years & 10 months

I learned about customer service through this job. I was responsible for looking after all the computer related work. I was to greet customers nicely and then find out reservation details.
I was responsible for finding the required room and informing the guest of any deals or promotions that we offered. It was my duty to ensure that the guest feels good abou the hotel and the first step was to ensure a smooth check in.

The Maple Farm Hotel

Reception Staff January 1997 to March 2000 3 years & 3 months

I worked in the hotel as a staff member responsible for handling the keys and ushering the valet. Basically, my job was to see that the reservation and guest check in procedure was quick and easy. This required attending phone calls and making tentative bookings. I had to attend the calls and write down all details of the guest on a register.
I had to maintain the ambiance of the reception. This meant looking after the guests sitting there. Helping guests and visitors. My job included fast and friendly service and I also escorted guests to their rooms.
Activities and Work

Hosted Bingo Nights

I was chosen to host the weekly bingo game due to my public speaking skills.

Redesigned the reception

I solely redid the reception area and my idea of introducing a book shelf was approved. We started getting more guests to spend time in the reception area.

Professional Certification

I have received certificate of hospitality from the State Academy of Hotel Management. It was a two-year course.
Technical Skills
  • Observant
  • Amicable
  • Database
  • Computer System Management
  • MS Office
  • Room Detail Updating
  • Energetic
  • Vigilant
  • Formal Registration
  • Desk Work
  • Leadership
  • Customer Relations
Langauges

French

Elementary Proficiency

German

Elementary Proficiency

English (US)

Native or Bilingual Proficiency
Personal Info

Freelance Available

Yes

Date of Birth

1977/10/02

Home Address

49 Featherstone Street London EC1Y 8SY, United Kingdom

Nationality

United States

Relocation

Yes

Marital Status

Single

Gender

Male

Driving License

Yes
Activities & Interests
Talking
Yoga
Socialising
Travelling
Online Shop
Meet People
Personal Skills

Devoted

Goal Oriented

Ambitious

Facilitator

Organized

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