Melanie Finn
Incident Manager
Incident manager with years of experience of delivering quality work. I have been reducing risk and managing the IT systems of very fast paced organizations. Through hard work and dedication I have been able to make a place for myself and have been appreciated several times. I wish to work for an organization that challenges my skills and helps me improve my work.
Education
West College
BS (Computer Science) (September 2002 to May 2006)
West Hill High
High School (August 2000 to July 2002)
Work Experience
Solar Sytems Ltd.
Incident Manager February 2012 to Present 14 years & 5 months
Responsible for providing basic desktop support to end users and making it easier for them to work without any issues or stops.
I also look after the team work done y the IT section of the company. All client complaints are handled by me.
I attend all clients' complains with detail and ensure that the incident is classified, and the concerned technician is instructed what to do about it.
I also look after the team work done y the IT section of the company. All client complaints are handled by me.
I attend all clients' complains with detail and ensure that the incident is classified, and the concerned technician is instructed what to do about it.
Web and Mouse Ltd.
Incident Manager April 2009 to January 2012 2 years & 10 months
Responsible for coordinating with engineers and repair teams to correct the incidents identified.
I was in charge of managing the computer performance and customized computer systems according to the requirements of the end user.
I was in charge of reporting all incidents and also stating what could be done to reduce recurrence.
I was in charge of managing the computer performance and customized computer systems according to the requirements of the end user.
I was in charge of reporting all incidents and also stating what could be done to reduce recurrence.
Doctor Computer
Incident Manager January 2006 to March 2009 3 years & 3 months
Responsible for resolving issues with the computers installed in offices, schools and shops.
My duties included identifying incidents and reporting them. I was also responsible for checking the issues that the front end users faced.
Identifying problems and then providing solutions so that similar incidents do not occur again.
My duties included identifying incidents and reporting them. I was also responsible for checking the issues that the front end users faced.
Identifying problems and then providing solutions so that similar incidents do not occur again.
Academic Achievements
Best Speaker Award
Technical Skills
- IT networks
- Classifying errors
- Data Analysis
- Problem Solving
- Troubleshooting
- Report Writing
- Updating
- Detail Oriented
- Communication Skills
- Record Keeping
- Customer Relations
- Design and Networking
Langauges
English (US)
Native or Bilingual ProficiencyPersonal Info
Relocation
YesMarital Status
SingleDate of Birth
1984/10/17Gender
MaleFreelance Available
YesDriving License
YesHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomNationality
United StatesActivities
& Interests
Reading
Swimming
Web Surfing
Games
Jog
Travelling
Personal Skills
