Sudeep Damodaran

Leading a non-voice team of 35+ associates across 2 locations.
Manage Service Level Agreements/metrics as decided with client.
Communicate with customer on a regular basis to discuss operational issues and Critical to Quality delivery to build rapport with the customer.
Communicate with the team on a daily basis to understand if any challenges need to addressed and rectified.
Monthly dashboard call and Quaterly Business Review calls with the client.
Manage customer relationship through regular communication with the client.
Monitor the KPIs on a weekly and monthly basis and sharing feedback to team members for continuous improvement.

Reliable team leader with 15+ years of experience, currently coordinating a team of 35 professionals.
Utilized effective leadership skills to motivate and coach team members avoiding potential litigation.
Implemented new strategies to meet the productivity and TAT within client guidelines.
Coached, onboarded, and gave special training to all team members, training a total of 350+ employees.
Provided feedback based on established KPI metrics to help realize overall business goals.
Prioritized duties as required or per directive from the Quality Operations Manager to help run and support the Quality Assurance Program.
Achieved above 80% of throughput in overall (training to operations) and achieved a 4 out of 5 ratings from the manager.
Attended multiple programs offered by the organization including FTL (First Time Lead) as well as EDGE for upskilling myself.

Documented medical history of patient's records including CC, HPI, PMHx, and PSurgHx.
Utilized Electronic Health Records system to record patients medical data, care plans and diagnosis.
Organized treatment protocols in a fast-paced emergency room environment.
Monitored patient medical charts and recognized data discrepancies.
Reported medical data discrepancies to physicians and nursing assistants.
Assisted physicians in accessing all relevant test results and medical history documents.

Documented medical history of patient's records including CC, HPI, PMHx, PSurgHx, and A&P.
Utilized Electronic Health Records system to record patients medical data, care plans and diagnosis.
Experienced in multiple EHRs including AllScripts, Athena, ECW, Cerner and has good exposure in specialties such as Internal Medicine, Pediatrics, Ophthalmology, and ENT.
Monitored patient medical charts and recognized data discrepancies.
Reported medical data discrepancies to physicians and nursing assistants.
Assisted physicians in accessing all relevant test results and medical history documents.
Indexed more than 1,00,000 patient's charts to appropriate labels with indexing rate of more than 500 charts per day.
Delivered one-on-one trainings for new hires.

Listened to the recorded dictation of a doctor or other healthcare professional.
Reviewed and edited drafts prepared by speech recognition software, making sure that the transcription is correct.
Implemented patient confidentiality guidelines and legal documentation requirements.
Optimized and corrected inconsistencies, errors, and missing information within a report that could compromise patient care.
Good exposure in working almost all the worktypes including Consultation, Discharge Summary, History and Physical, Operative Report, EEG, EMG, Soap notes, Letters, etc.
Assisted physicians in accessing all relevant test results and medical history documents.
Submitted health records for physicians to approve.

Listen to the recorded dictation of a doctor or other healthcare professional.
Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct. complete, and has a consistent style.
Follow patient confidentiality guidelines and legal documentation requirements.
Identify and correct inconsistencies, errors, and missing information within a report that could compromise patient care.
Submit health records for physicians to approve.

Listen to the recorded dictation of a doctor or other healthcare professional.
Follow patient confidentiality guidelines and legal documentation requirements.
Identify and correct inconsistencies, errors, and missing information within a report that could compromise patient care.
Submit health records for physicians to approve.
Perform quality improvement audits.

Have undergone an extensive training in medical transcription for almost 3 months.
Listen to the recorded dictation of a doctor or other healthcare professional.
Follow patient confidentiality guidelines and legal documentation requirements.
Identify and correct inconsistencies, errors, and missing information within a report that could compromise patient care.
Submit health records for physicians to approve.