Julia Ripple
Passenger Service Agent
I have been providing quality customer service to passengers for more than a decade. It gives me pleasure and delight in making travel easier for people by lending a helpful attitude and assisting them. I am hard working, gentle and polite. I wish to work at an international airport where I can perform my duties well for a larger number of passengers. I am trained to work under stressful conditions and I can handle work at a fast-paced airport.
Education
College of Social Sciences
BS Psychology (September 1997 to May 2001)
Global Academy
GCE Advanced Level (August 1995 to April 1997)
Work Experience
WestAir
Passenger Service Agent February 2011 to Present 15 years & 5 months
Responsible for greeting passengers and verifying their tickets. It is my duty to be courteous while helping passengers with check in. The passengers' boarding passes and identification have to be checked.
I also take care of the Jet Bridge Operations sometimes. Public Announcements and checking final sitting location is also my duty.
I ensure that all senior citizens and other dependent passengers are handled with generosity and care.
I also take care of the Jet Bridge Operations sometimes. Public Announcements and checking final sitting location is also my duty.
I ensure that all senior citizens and other dependent passengers are handled with generosity and care.
European Airlines
Passenger Service Agent April 2006 to January 2011 4 years & 10 months
Responsible for checking the tickets and helping passengers with the check in procedure. I also had to make sure that passengers' requests such as seating and luggage specifications are attended.
I was in charge of passengers with special needs and I always took care of them in a courteous manner.
It was my duty to answer queries about flight schedules and delays. Keeping a polite manner was my priority.
I was in charge of passengers with special needs and I always took care of them in a courteous manner.
It was my duty to answer queries about flight schedules and delays. Keeping a polite manner was my priority.
British Air
Passenger Service Agent January 2002 to March 2006 4 years & 3 months
Responsible for greeting passengers and assisting them in a courteous way so that they feel comfortable. It was my duty to hep customers with check in and luggage handling.
I look after the passengers who require special attention. Minors, senior citizens and physically impaired passengers are handled with extreme care and courtesy.
It is my duty to take care of passengers who need to get another ticket issued.
I look after the passengers who require special attention. Minors, senior citizens and physically impaired passengers are handled with extreme care and courtesy.
It is my duty to take care of passengers who need to get another ticket issued.
Featured Projects
Extra Security Checks
Technical Skills
- Annual Targets
- Special Care for Senior Citizens
- Need-based Assistance
- Customer Relations
- Time Management
- Airport Rules
- Communication
- Understanding
- Aviation Regulations
- Escorting
- Tickets Checks
Langauges
French
Professional Working ProficiencyEnglish (UK)
Native or Bilingual ProficiencySpanish
Elementary ProficiencyPersonal Info
Driving License
YesFreelance Available
YesMarital Status
SingleGender
MaleDate of Birth
1979/02/11Relocation
YesHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomNationality
United KingdomActivities
& Interests
Holidays
Cinema
Meet People
Socialising
Relaxing
Travelling
Personal Skills
