Responsible for helping callers solve issues with Mac computers and any other system that they worked on. I am also responsible for providing easy methods to solve issues with the network or computer software.
I recieve calls and answer with solutions to basic IT problems. I also visit the colleges and schools where our computer systems are installed. Maintaining a good relation with regular customers is also a part of my office duties.
Amelia Jacobs
Service Desk Analyst
Providing technical support to employees and customers for more than a decade. I am hard working, informative, dedicated and efficient. I have the ability to understand queries without being in front of a system. I have been an effective telephone user for problem solving and designing new methods to increase productivity in terms of time and effort. I wish to work for an organization that is as advanced and forward as I am. I can be an asset in such an environment while I learn to improve my skills.
Date of Birth1980/03/12
Freelance AvailableYes
Marital StatusMarried
NationalityUnited Kingdom
RelocationYes
Work Experience
(June 2013 to Present)13 years & 1 month
The Mac and other systems
Service Desk Analyst
(February 2004 to May 2010)6 years & 4 months
Pacific Computers Ltd.
Service Desk Analyst
Responsible for providing customers with helpful suggestions on which system to purchase. After sales queries and concerns of customers were my duty. I had to answer all questions patiently and assist customers in setting up their computers.
My duties included being there for the customer whenever they needed to call and ask any computer related problem.
My duties included being there for the customer whenever they needed to call and ask any computer related problem.
(April 1995 to October 2003)8 years & 7 months
Dolores Systems Ltd.
Service Desk Analyst
Was hired as a customer assistant. Learned a lot about computers and worked on DOS primarily. I was responsible for selling computers to organizations and colleges. I was in charge of calling institutes and work places and explain to them the benefit of computer programs and data bases.
I was responsible for helping old customers with installation of Windows and also explained to them how the 1995 Windows program was used.
I was responsible for answering all kinds of questions on phone. Became the Service Desk Analyst and helped all customers and office staff to manage work on their systems.
I was responsible for helping old customers with installation of Windows and also explained to them how the 1995 Windows program was used.
I was responsible for answering all kinds of questions on phone. Became the Service Desk Analyst and helped all customers and office staff to manage work on their systems.
Education
(August 1990 to March 1994)3 years & 8 months
California University
Diploma Computer Studies - Marketing
(September 1988 to May 1990)1 year & 9 months
Santa Clara High School
High School - Management
Technical Skills
- Irate Caller Management
- Team Worker
- Applying Knowledge
- Coordination
- Management
- Customer Relations
- Multi Tasking
- Problem Solving
- Office Communication
- Telephone Etiquette
Languages
English (US)
Native or Bilingual ProficiencySpanish
Elementary ProficiencyFrench
Professional Working ProficiencyAchievements
Customer Support
Office Support Work
Personal Skills
- Communicative
- Knowledgeable
- Dedicated
- Interactive
- Troubleshooter
- Solution Provider
Activities & Interests
Yoga
Cinema
Jog
Games
Web Surfing
TV
Travelling
Gym
