Provide remote technical support to users via phone, chat or email
Provide support on Citrix Products as XenApp and XenDesktop
GenderMale
Freelance AvailableYes
RelocationYes
NationalityCosta Rica
Driving LicenseNo
Marital StatusSingle
Home AddressZIP Code 40103. San Francisco, Heredia. Costa Rica.
Date of Birth1997/10/31
Work Experience
Citrix Systems Inc
Technical Support Engineer
(September 2016 to Present)
Hewlett-Packard Enterprise
Network Engineer Level 2
(June 2016 to September 2016)
Provide L2 support to HPE´s Helion [Private Cloud Service of HPE] network
Perform, from basic to complex, troubleshooting in networking devices.
Interaction with Cisco, F5, Checkpoint, and H3C devices.
Perform, from basic to complex, troubleshooting in networking devices.
Interaction with Cisco, F5, Checkpoint, and H3C devices.
DHL Customer Support
Service Desk Analyst
(December 2015 to May 2016)
Provide L1 support to internal users via telephone, chat or email.
Troubleshoot Microsoft applications such as MS Office, Lync, Windows, etc...
Troubleshoot Microsoft applications such as MS Office, Lync, Windows, etc...
DHL Customer Support
Associate Service Desk Analyst
(October 2015 to December 2015)
High School Internship
Education / Certification
Cenfotec University
Telematics
January 2016 to Present
Fundacion Omar Dengo (FOD)
Cisco CCNP Routing & Switching
January 2016 to December 2016
Colegio Tecnico Profesional de Heredia (CTPH)
Mid-Level Technical degree in Networking and bachelor's
January 2013 to December 2015
Professional Skills
- Leadership
- Networking
- Citrix Products (XenApp/XenDesktop)
- Network Security
- Cisco Devices
- Information Systems Auditing
- Public Speaking
- Analythical Reasoning
- Troubleshooting
- Team Work
- Customer Advocate
- Management Skills
- Communication
Personal Skills
- Cooperative
- Proactive
- Creative
Activities
& Interests
Park
Walking
Travelling
Movies
Meet People
Relaxing
Cinema
Friends
Family
News paper
Photography
Socialising
