recruit, train and supervise 50+ customer service reps and cashiers.
Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Manage front-end operations to ensure friendly and efficient transactions at checkout.
Patrick Hoe
Customer Service Manager
Dedicated customer service manager with extensive experience in “big box” retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
QUALIFICATION
Keller School of Business
Bachelors in Business Administration (September 2008 to May 2011)
Keller School of Business
Masters in Marketing (August 2009 to March 2011)
Cams College
High School (February 2005 to January 2007)
Professional Summary
Creative Chaos Private Limited
Customer Service Manager June 2015 to Present 11 years & 1 month
The Next Big Thing
Customer Service Manager February 2013 to May 2015 2 years & 4 months
Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.
Solved all major customer problems/queries that subordinates were not able to solve earlier.
Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
Solved all major customer problems/queries that subordinates were not able to solve earlier.
Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
Creative Chaos Private Limited
Assistant Manager Customer Service April 2011 to January 2013 1 year & 10 months
Assisted and advised customers regarding usage and benefits of organization’s products and/or services.
Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.
Created and maintained tailor-made customer care training program.
Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.
Created and maintained tailor-made customer care training program.
Achievements and Initiatives
Customer Retention Program
New Quality Control Program
Problem Solver
Technical Skills
- Customer Satisfaction
- Complaint Resolution
- Teambuilding
- Order Fulfillment
- Training
- Front-End Supervision
- mentoring
- Active listening.
- Sales & Margin Improvement
- Customer Service Management
- Retail Operations Management
- Cost-Reduction Strategies
Langauges
English (UK)
Professional Working ProficiencySpanish
Limited Working ProficiencyFrench
Full Working ProficiencyPersonal Info
Nationality
Solomon IslandsHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomDriving License
YesDate of Birth
1978/04/09Relocation
YesGender
MaleMarital Status
MarriedFreelance Available
YesActivities
& Interests
Football
Talking
Tennis
Games
Archery
Cricket
Personal Skills
