Oversaw hardware and software issues in both laptop and desktop systems to include software installations and configuration.
Updated knowledge based manuals and websites for technicians to access nationwide.
Implemented Active Directory for user accounts and configured end user accounts in Microsoft Exchange.
Lara Fernandas
Field Service Technician
447712345588
Looking for the challenging job position of technician in a satisfying working environment that helps me to make use of my technical skills and experience to contribute in organizational development
Education
London School of Economics
MBA (Marketing) (August 2007 to March 2009)
London Business School
BS (Business Management) (September 2003 to May 2007)
CATS College
GCE Advanced Level (February 2001 to January 2003)
Work Experience
Think Energy Group
Field Service Technician June 2013 to Present 13 years & 1 month
American Traffic Solutions
Field Service Technician February 2011 to May 2013 2 years & 4 months
Kept track of automatic and self-generated service tickets to meet required SLA with 98% accuracy.
Kept detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair.
Ordered parts for all repairs and managed an inventory of spare and salvageable parts to reduce parts costs.
Kept detailed inventory of all desktop and laptop parts in a database to ensure replacements were checked in and out accurately during and after a service repair.
Ordered parts for all repairs and managed an inventory of spare and salvageable parts to reduce parts costs.
Engro Foods
Field Technician April 2009 to January 2011 1 year & 10 months
Initiated an onsite depot exchange for out of warranty devices to expedite repairs and minimize client impact.
Provided lead technical assistance and management for T-Mobile corporate printer refresh/reduction and transfer to cloud print services.
Assisted WSL with print server setup and configuration when they detached from Weyerhaeuser and became a separate entity.
Provided lead technical assistance and management for T-Mobile corporate printer refresh/reduction and transfer to cloud print services.
Assisted WSL with print server setup and configuration when they detached from Weyerhaeuser and became a separate entity.
Featured Projects
Skills
Ability to analyze field incident data
Ability to read and understand schematic diagrams
Capable of disassembly and reassembly on complex mechanical device
Technical Skills
- Lead Generation
- Business Plans
- Customer Relations
- Strategy Development
- Data Analysis
- Market Research
- Advertising
Langauges
English (UK)
Native or Bilingual ProficiencyGreek
Professional Working ProficiencyMalay
Elementary ProficiencyPersonal Info
Marital Status
SingleRelocation
YesGender
MaleFreelance Available
YesHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomDate of Birth
0000/00/00Nationality
United KingdomDriving License
YesActivities
& Interests
Cycling
Dreaming
Horse Riding
Ski
Chess
Meet People
Personal Skills
