Guest Relations Officer Resume Sample

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Work Experience

(June 2007 to Present)19 years & 1 month

The Residency

Guest Service Agent

Responsible for looking over smooth operations of the hotel. Maintaining good customer relations and assisting them in small things such as shuttle arrangements or wake up calls requests is my duty. I also schedule housekeeping calls to all occupied rooms.
I have to ensure that all hotel policies are being followed by guests. For instance, it is prohibited to use a video camera near the pool area. I have to take rounds and keep everything in check.

(February 2001 to May 2007)6 years & 4 months

Mall Hotel

Guest Service Agent

Selected from the training center to serve in customer service; I was responsible for providing guests with a memorable experience in terms of quality services and attention.
I was responsible for acting as manager when he was away. I looked after the inventory, payments and bills of the hotel. It was my duty to ensure that all items of necessity were stocked and did not finish in the store. Moreover I supervised room cleaning and scheduled housekeeping according to the guests' personal requests. I also looked after the events that were arranged at the hotel for guests and public.

Education