I look after the reception area and also greet customers at the reception.
I assign rooms against reservations and ensure swift check ins and check outs. I instruct concierge to carry luggage in and out of rooms.
I am responsible for handling all kinds of confrontational situations and handling irate guests or visitors in the most neutralizing manner.
MatthewClark
Hotel Front Desk Agent
An enthusiastic, hospitable and pleasant front desk agent with many years in the hospitality business. I have no formal education in hotel work but I do have a lot of experience. As a fast learner I have learnt the skills such as customer service and knowledgeable solutions for different situations. I wish to work better and therefore am seeking work in a big hotel that requires a higher standard of work and duty.
Professional Experience
Empire Hotel
Front Desk Agent June 2013 to Present 13 years & 1 month
Roland Resort
Front Desk Agent February 2007 to May 2013 6 years & 4 months
I was responsible for greeting guests and offering booking service.
I ensured that all check ins were efficiently handled and the luggage was taken t the assigned room.
It was my duty to take reservations as well.
I booked room reservations and also reserved tables at the hotel eatery and outdoor restaurant.
I ensured that all check ins were efficiently handled and the luggage was taken t the assigned room.
It was my duty to take reservations as well.
I booked room reservations and also reserved tables at the hotel eatery and outdoor restaurant.
City Heights Hotel
Front Desk Attendant October 2004 to January 2007 2 years & 4 months
I was responsible for greeting guests and handling their luggage.
It was my duty to be able to answer any questions that guests asked. I was also in charge of taxi hiring and booking reservations for lunch or dinner at the hotel.
I was in charge of ensuring that excellent customer service was delivered.
It was my duty to be able to answer any questions that guests asked. I was also in charge of taxi hiring and booking reservations for lunch or dinner at the hotel.
I was in charge of ensuring that excellent customer service was delivered.
Education
Vocational and Self Sufficiency Program
Hotel Management-Training (August 2003 to March 2004)
Albany High
High School Diploma (August 2001 to June 2003)
Personal Skills
Devoted
Initiator
Consistent
Technical Skills
- Fast Check In and Check Out
- Communication
- Booking Taxi and Reserving Seats
- Handling Luggage
- Guest Courtesy
- Organizational Skills
- Vigilant
- Answering Queries
- Detail Oriented
- Customer Relations
- Room Assigning
Personal
Relocation
YesFreelance Available
YesHome Address
The Empire Hotel, New York City, NY.Marital Status
SingleDate of Birth
1985/10/22Nationality
United StatesGender
MaleDriving License
YesLanguages
English (US)
Native or Bilingual ProficiencyActivities & Interests
Travelling
Reading
TV
Eating
Cycling
Web Surfing
