Responsible for networking, design, installation and maintenance services.
Supporting users and network administrators over the telephone and by email.
Maintain the companies network infrastructure. Networking and providing support for Windows, Macintosh and Linux issues.
Management of the daily data backup and retrieval scheme.
Karan Kumar
IT support engineer
A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding company
Education
Massachusetts Institute of Technology,MIT
MS (Robotics) (August 2000 to March 2002)
Cambridge University
BS (Computer Science) (September 1995 to May 1999)
St.Patrick's College
GCE Advanced Level (February 1990 to January 1995)
Work Experience
IT Consultancy Firm
IT SUPPORT ENGINEER June 2013 to Present 13 years & 1 month
ITT Goulds Pumps
EMEA IT Support Enginee July 2008 to May 2012 3 years & 11 months
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures.
Assistance with training of staff and compiling procedural documentation
Applying patches in accordance with company procedures.
Assistance with training of staff and compiling procedural documentation
IBEX Global
IT Support Engineer April 2009 to January 2011 1 year & 10 months
Web Developer, Logo Designer, 3d and vector Graphics,
Taking training sessions of new employees.Taking training sessions of new employees.
Taking training sessions of new employees.Taking training sessions of new employees.
British Petroleum
IT engineer Intern January 2000 to April 2000 4 months
Visit to client sites to help with installation, deployment, and troubleshooting.
Repairing and maintaining TCP/IP networking and hardware.
Installing the software, operating systems and server operating systems.
Repairing and maintaining TCP/IP networking and hardware.
Installing the software, operating systems and server operating systems.
Featured Projects
CERTIFICATION
Desktop Support,
Technician (MCDST),
Cisco Certified Network Associate
PERSONAL SKILLS
Commitment to outcomes,
Highly analytical,
Helpful attitude.
EXPERTIES
Routers / Firewalls
,SQL
, 1st/2nd line issues
, Infrastructure support
, Server support
,Microsoft technologies
,Remote support tools
Technical Skills
- Email Marketing
- computer hardware
- Customer Relations
- Market Research
- internet engineering
- Sales Management
- computer software development
- Social Media Marketing
- computer networking
- software engineering
- Lead Generation
Langauges
Urdu
Native or Bilingual ProficiencyEnglish (UK)
Professional Working ProficiencyGerman
Elementary ProficiencyPersonal Info
Date of Birth
1976/01/01Freelance Available
YesDriving License
YesGender
MaleHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomRelocation
YesNationality
PakistanMarital Status
MarriedActivities
& Interests
Family
Reading
Web Surfing
Socialising
Photography
Chess
Personal Skills
