James Smith

Managed daily circulation desk operations, including check-ins, check-outs, and patron registrations for an average of 150+ patrons daily.
Assisted patrons with locating materials, using public computers, and accessing digital resources, improving user satisfaction by 15%.
Performed accurate shelving and shelf-reading, maintaining the organisation of over 50,000 items using the Dewey Decimal Classification system.
Processed interlibrary loan requests and managed material reserves, ensuring timely delivery and collection.
Provided administrative support, including data entry, record keeping, and preparing library materials for display.

Supported academic library services, assisting students and faculty with research and resource navigation.
Handled the processing and cataloguing of new acquisitions, ensuring accurate entry into the library's integrated system.
Maintained quiet study areas and managed room bookings for group study sessions.
Assisted with inventory checks and identified damaged materials for repair or replacement.
Provided basic technical support for library equipment such as printers, scanners, and public access computers.

Provided excellent customer service, assisting customers with book recommendations and locating specific titles.
Managed stock inventory, including receiving deliveries, shelving, and maintaining an organised sales floor.
Operated point-of-sale (POS) systems and handled cash and card transactions accurately.
Contributed to a positive team environment, supporting colleagues during peak hours and promotional events.
Developed strong product knowledge across various genres, enhancing customer engagement and sales.