Emily Brown

Set up the technical support system from scratch. I had to ensure that the system set-up is in accordance to business needs. All the computer software programs are often checked and problems are rectified. The working of the programs is simple and easy for any person who has limited knowledge of computers. Since much of the staff is related to craftsmanship, I keep renewing and improving software and have added Spanish as the primary language on the systems that are used by Spanish speaking employees.

This was an independent project that required setting up a network and computer system for a new business. I was independently working to provide smooth and error-free network set up for an office space of 20 people. The programs that needed to be designed were related with graphics and audio/visual facilities. I designed easy to use applications for the staff members according to the nature of their work. I was applauded and kept on pay roll till the company remained.
After successful installation of the technical support system, my job was to maintain it and look after all the functions. I visited the office weekly.

Part of the technical team that helped set up networks and fulfilled all the technical needs of the company. It was my duty to understand and provide solutions to any computer issues that arose at the office.
I was in charge of regular checks and correct maintenance methods to improve productivity of office hours.
If the job required long hours or spending time in office on weekends, I was ready for that since working days could not be used for long technical work. Maintaining a sound and smooth technical support system was the prerogative of my team.