Scheduled vehicle service appointments.
Worked to ensure customer satisfaction and handled customer issues.
Welcomed customers and made general assessments of vehicle issues.
Wick Doe
Automotive Service Advisor
Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
Education
London School of Economics
MBA (Marketing) (August 2007 to March 2009)
London Business School
BS (Business Management) (September 2003 to May 2007)
CATS College
GCE Advanced Level (February 2001 to January 2003)
Work Experience
Joe’s Garage
Auto Service Advisor June 2013 to Present 13 years & 1 month
Parkland Vehicle Service Center
Auto Service Advisor February 2011 to May 2013 2 years & 4 months
Resolved customer complaints and minor customer service issues.
Performed customer follow-up contact to ensure customer satisfaction.
Recorded customer vehicle service issues in company database.
Performed customer follow-up contact to ensure customer satisfaction.
Recorded customer vehicle service issues in company database.
Ben’s Auto Body Shop
Auto Service Advisor April 2009 to January 2011 1 year & 10 months
Performed basic auto repairs and assisted with more complex vehicle problems.
Prepared customer invoices and processed customer payments.
Prepared summaries of vehicle issues for auto technicians.
Prepared customer invoices and processed customer payments.
Prepared summaries of vehicle issues for auto technicians.
Featured Projects
Certificate
Training
Technical Skills
- Business Plans
- Market Research
- Communication
- Strategy Development
- Advertising
- Lead Generation
- Vehicle Issues
- Customer Services
- Sales Control Systems
- Customer Complaints
- Data Analysis
- Customer Relations
Langauges
Spanish
Elementary ProficiencyFrench
Professional Working ProficiencyEnglish (UK)
Native or Bilingual ProficiencyPersonal Info
Date of Birth
0000/11/07Freelance Available
YesHome Address
49 Featherstone Street London EC1Y 8SY, United KingdomGender
MaleDriving License
YesMarital Status
MarriedRelocation
YesNationality
United KingdomActivities
& Interests
Meet People
Taking Bath
Ski
Gardening
Pool
Cycling
Personal Skills
