Responsible for dealing with customers amicably and answering their queries regarding services and timings of the clinic and spa. I am also in charge of selling spa cosmetics to customers over the phone.
I was responsible for booking appointments and looking after customer specifications at the spa.
TonyJarvis
Customer Service Executive
Customer service specialist with experience in attending calls of customers and answering questions with patience and information. I am hard working and do not avoid long shift hours. All products that have to be sold or ordered are known to me and now I feel as if my customer service skills require a bigger workplace and wider range of products to introduce to customers.
Professional Experience
Serene Spa and Cosmetic Clinic
Customer Service Executive February 2011 to Present 15 years & 5 months
Toys R Us Helpline
Customer Service Executive April 2000 to January 2011 10 years & 10 months
Worked for more than a decade and earned a place in the call center as one of the most dedicated and polished CSE.
I was responsible for taking calls of customers and answering several questions about different products. Taking orders
I was responsible for calming down irate callers and it was a skill that made many other CSEs transfer calls to me so I deal with such callers.
I was responsible for taking calls of customers and answering several questions about different products. Taking orders
I was responsible for calming down irate callers and it was a skill that made many other CSEs transfer calls to me so I deal with such callers.
Education
State College
Diploma Customer Service (August 1997 to March 1998)
Santa CLara High
High School Degree (February 1995 to January 1997)
Personal Skills
Devoted
Knowledgeable
Facilitator
Technical Skills
- Knowledgeable
- Product Knowledge
- Telephone Equipment Usage
- Customer Relations
- Stress Management
- Complain Forms
- Communication
- Call Handling
Personal
Nationality
United StatesDate of Birth
1979/01/02Home Address
19 Sunrise Street, Santa Clara, CA.Driving License
YesMarital Status
MarriedRelocation
YesGender
MaleFreelance Available
YesLanguages
English (US)
Native or Bilingual ProficiencyFrench
Elementary ProficiencyActivities & Interests
Reading
Games
Web Surfing
Gym
Painting
Meet People
