Build and maintain successful relationships with service providers, dealers, and consumers.
Assist management with scheduling, service protocol improvements, and quality assurance.
Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Raphel Juke
IT Support Executive
Responsible Technical Support Executive who is an expert at using metrics to improve associate performance. Adept at developing efficient metrics guidelines training technical support associates and improving technical support performance based on input from other company managers. Specializes in consumer electronic and software technical support.
Qualification
University of Glory
Masters in Computer Sciences (August 2009 to March 2011)
University of Glory
Bachelors in Computer Sciences (September 2006 to May 2009)
Snow College
High School (February 2004 to January 2006)
Work Experience
Vien Diesel Private Limited
IT Support Executive June 2015 to Present 11 years & 1 month
Mackinsons Private Limited
IT Support Executive February 2013 to May 2015 2 years & 4 months
Referred difficult issues to upper management while maintaining positive rapport with customer.
Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
Play House Technologies Private Limited
IT Support Officer April 2011 to January 2013 1 year & 10 months
Assisted in developing company policies towards internal support and support metrics.
Responsible for creating and managing the budget for the technical support department.
Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
Responsible for creating and managing the budget for the technical support department.
Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
Achievements
Certifications
Problem Solver and Decision Maker
Proactive Approach
Technical Skills
- Ms- PowerPoint
- Windows 98
- Ms- Word and Excel
- C#, java(Core),SQL Server
- Hardware assembling
- Vista
- Window server 2003
- Slide Presentation and Graphics
- trouble shooting
- Xp
- Word Processing and Documentation
- Windows7
Langauges
French
Limited Working ProficiencyRussian
Native or Bilingual ProficiencySpanish
Limited Working ProficiencyPersonal Info
Home Address
49 Featherstone Street London EC1Y 8SY, United KingdomDriving License
YesRelocation
YesNationality
RussiaGender
MaleMarital Status
SingleDate of Birth
1981/10/09Freelance Available
YesActivities
& Interests
Archery
Xbox
Play Violin
Volleyball
Kite Flying
Park
Personal Skills
