Senior Guest Relations Officer Resume Sample

The following Senior Guest Relations Officer sample resume is created using Flexi Resume Builder. Click the button below to make your resume in this design.

Judy Blair

Guest Relations Officer

[email protected]
0015079981302

Pleasant and helpful guest relation officer at a private guest house. I have been working as a relation officer at hotels as well. This has given me a good understanding of customer relations and service. I wish to work for a five star hotel as a front desk person. I know I have the skill and experience to handle all kinds of guests and visitors. I have provided quality services to guests and therefore can face all kinds of challenges.

Education

Liverpool Culinary School

Hotel Management Training (September 1996 to May 2000)

A good student.

Senior GIrls

GCE Advanced Level (August 1994 to June 1996)

A good student.
Work Experience

Stone House Guest House

Guest Relations Officer February 2012 to Present 14 years & 5 months

I take care of the reception area in terms of renovation, designing and basic cleaning. I supervise the staff and also handle all telephonic communication with the staff and workers.
I am in charge of helping guests with any kind of help they need with the rooms, concierge service and housekeeping.
I ensure a clean, safe and pleasant environment for them. I help them with reservations, appointment scheduling and visitors.

The Mountain View Hotel

Guest Relations Officer April 2009 to January 2012 2 years & 10 months

I worked at the hotel for three years almost and handled all kinds of front desk works.
I greeted guests and helped with all the basic things that they asked.
Many guests required help with the area and locations of different sites. I assited them with their plans and reservations as well. Within the hotel, I ensured a good and comfortable stay for all guests.

Meadowland Inn

Guest Assistant December 2006 to March 2009 2 years & 4 months

I was responsible for greeting guests and helping them in the whole procedure of checking in and carrying luggage to the room.
I also helped the guest with room service problems or any knowledge they required about the area.
I handled all phone calls and work related to maintenance.
Featured Projects

Employee of the Month

I was selected employee of the month for six consecutive months for excellent behavior with guests at the Stone House Guest House in 2015. Winning the title six times consecutively was a record.

Rescue

I assisted the hotel staff in rescuing two cats from the chimney. It was an act that made me communicate better with the office teams.
Professional Skills
  • Amicable Dealing
  • Customer Relations
  • Room Service Assistance
  • Dining and Other Reservations
  • Assistance
  • Helping with Taxi Srvices
  • Answering Queries
  • Helpful Nature
  • Understanding
  • Fast Check Ins
  • Concern
  • Special Arrangements
Langauges

English (UK)

Native or Bilingual Proficiency

French

Elementary Proficiency
Personal Info

Marital Status

Married

Freelance Available

Yes

Nationality

United Kingdom

Driving License

Yes

Gender

Male

Relocation

Yes

Home Address

49 Featherstone Street London EC1Y 8SY, United Kingdom

Date of Birth

1978/07/27
Activities & Interests
Relaxing
Running
Meet People
Play Piano
Park
Ski
Personal Skills

Devoted

Goal Oriented

Cooperative

Organized

Self-reliant

More resume samples

Explore more resume sample from our library and choose your favorite resume template

View all samples