I have been working in the office for almost a decade. I have been working as a troubleshooter and kept a good record of problem solving.
I am responsible for making calls and arranging best network and data deals for employees.
I am also responsible for continuously changing technology needs to lower cost and provide the fastest options.
I have increased the company's social media rating through consistent efforts.
MaryTolson
Service Desk Analyst
Efficient and motivated service desk analyst with experience of more than ten years. I analyze different systems and provide solutions to employees. I am hard working and keep learning new things in order to make better options for troubleshooting and handling the network. I am always available and am an alert worker. I wish to work in a more challenging environment so that I can improve my work and ability to serve the organization better.
Professional Experience
Rafael Corp.
Help Desk Analyst June 2009 to Present 17 years & 1 month
United Consultants
Help Desk Analyst February 2003 to May 2009 6 years & 4 months
I was responsible for attending calls and assisting employees in setting up their systems.
I was also in charge of finding ways to reduce cost on data usage and information transfers.
It was my duty to help customers as well but that was quite seldom. More work was related to daily solutions for the office networking and computer usage.
I was also in charge of finding ways to reduce cost on data usage and information transfers.
It was my duty to help customers as well but that was quite seldom. More work was related to daily solutions for the office networking and computer usage.
ComSat Systems Ltd.
Help Desk Network April 2001 to January 2003 1 year & 10 months
I was responsible for providing all kind of technical support to the employees.
I was in charge of helping with queries such as changing passwords, installing accessories and setting up special features for every workstation.
I was also in charge of attending phone calls from the office employees and if it was possible I provided remote assistance.
I was in charge of helping with queries such as changing passwords, installing accessories and setting up special features for every workstation.
I was also in charge of attending phone calls from the office employees and if it was possible I provided remote assistance.
Education
Computer College
BS Information Technology (September 1996 to May 2000)
Wesley High
High School (August 1994 to May 1996)
Personal Skills
Devoted
Cooperative
Focused
Technical Skills
- Communication
- Time Management
- Mobile Devices Solutions
- System Correction
- Installations
- Network Maintenance
- Team Building
- Troubleshooting
- Network Solutions
- Computer Related Queries
- Remote Solutions
- Supervision
Personal
Freelance Available
YesMarital Status
MarriedDriving License
YesRelocation
YesHome Address
408, New Crystal Drive, New Jersey.Date of Birth
1978/02/08Nationality
United StatesGender
MaleLanguages
English (US)
Native or Bilingual ProficiencyActivities & Interests
Photography
Jog
Reading
Web Surfing
TV
Gym
