Service Delivery Manager Resume Sample

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Joshua Shalim

Service Delivery Manager

0019243587610
j.shalim
871 222 1156
www.example.com

Experience of managing service delivery to our clients. Ensuring that quality services are provided to the client for office work as well as a well planned system needed for a profitable business for the client and in turn our company. Hard working and detail-oriented with a keen supervision. I have earned a reputation for ensuring the very best services in a limited period of time, which has resulted in revenue growth. I wish to be able to serve clients with greater determination to outdo my own set records.

Education

West Coast University

MBA (Marketing) (August 1997 to March 1999)

Good student.

St. Peter College

BBA (Business Management) (September 1993 to May 1997)

On scholarship

Valley High School

High School (July 1991 to June 1993)

Best student in class.
Work Experience

Israel and Global Ltd.

Service Delivery Manager May 2017 to Present 9 years & 2 months

Joined a few weeks ago but my duties are being executed efficiently. I supervise work teams that are set up to deliver the services that the client asked for.
We mainly work for clients who require recruitment and resourcing. I have only completed one project by now, however, the challenges are many.

Enzo Marketing

Service Delivery Manager February 2013 to April 2017 4 years & 3 months

Responsible for supervising teams related to operations, Human Resource and Finances. These teams provided work for our clients and I had to supervise to ensure that all tasks were done the way the client wanted them.
I was also responsible for supervising the employee reports and management of expenditures without adding more expenses. My team and I workd on a project that brought revenue growth for the company by reducing workforce.
I was also responsible for meeting clients and then holding discussion meetings with the teams so that thy understand the nature of the job and deliver accordingly.

Daniel Associates

Service Delivery Manager April 2009 to January 2013 3 years & 10 months

Responsible for setting up the IT system of the client offices, complete with desktop coordination and network.
I assigned tasks to teams and then supervised all teams. Delivering the client's office needs within a period of time was the challenge of each assignment.
I was also responsible for meeting with the clients and discussing their requirements. All IT related work was to be completed with quality and supervising this was my job.

Excel Products Ltd.

Service Delivery Manager January 2000 to March 2009 9 years & 3 months

Responsible for directing service teams to do their best and deliver the best services to clients. I was in charge of delivering services like consultancy, recruitment and setting up of business.
It was my duty to ensure that all corporate clients were satisfied with the team's performance. We provided services for recuitment, employee assessments and operations.
I had to ensure that each of these duties were carried out by the most efficient teams and that every task was achieved within the period of time given.
Featured Projects

Recruitment Project

Efficiently completed recruitment of 25 employees for a construction company. Contributed to company's growth by 13%.

IT networking and desktop set-up

Completed the networking of an office place within two weeks.
Technical Skills
  • Detail-oriented
  • Data Analysis
  • Leadership
  • Supervision
  • Team Work
  • Communication
  • Target Achievements
  • Meeting Clients
  • Customer Relations
  • Planning and Assessment
  • Recruitment
Langauges

Spanish

Elementary Proficiency

German

Elementary Proficiency

English (US)

Native or Bilingual Proficiency
Personal Info

Home Address

49 Featherstone Street London EC1Y 8SY, United Kingdom

Freelance Available

Yes

Nationality

United States

Marital Status

Married

Driving License

Yes

Date of Birth

1975/11/30

Gender

Male

Relocation

Yes
Activities & Interests
Personal Skills

Devoted

Goal Oriented

Facilitator

Knowledgeable

Organized

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