
Joshua Shalim
Service Delivery Manager
Experience of managing service delivery to our clients. Ensuring that quality services are provided to the client for office work as well as a well planned system needed for a profitable business for the client and in turn our company. Hard working and detail-oriented with a keen supervision. I have earned a reputation for ensuring the very best services in a limited period of time, which has resulted in revenue growth. I wish to be able to serve clients with greater determination to outdo my own set records.
West Coast University
MBA (Marketing) (August 1997 to March 1999)
St. Peter College
BBA (Business Management) (September 1993 to May 1997)
Valley High School
High School (July 1991 to June 1993)
Israel and Global Ltd.
Service Delivery Manager May 2017 to Present 9 years & 2 months
We mainly work for clients who require recruitment and resourcing. I have only completed one project by now, however, the challenges are many.
Enzo Marketing
Service Delivery Manager February 2013 to April 2017 4 years & 3 months
I was also responsible for supervising the employee reports and management of expenditures without adding more expenses. My team and I workd on a project that brought revenue growth for the company by reducing workforce.
I was also responsible for meeting clients and then holding discussion meetings with the teams so that thy understand the nature of the job and deliver accordingly.
Daniel Associates
Service Delivery Manager April 2009 to January 2013 3 years & 10 months
I assigned tasks to teams and then supervised all teams. Delivering the client's office needs within a period of time was the challenge of each assignment.
I was also responsible for meeting with the clients and discussing their requirements. All IT related work was to be completed with quality and supervising this was my job.
Excel Products Ltd.
Service Delivery Manager January 2000 to March 2009 9 years & 3 months
It was my duty to ensure that all corporate clients were satisfied with the team's performance. We provided services for recuitment, employee assessments and operations.
I had to ensure that each of these duties were carried out by the most efficient teams and that every task was achieved within the period of time given.
Recruitment Project
IT networking and desktop set-up
- Detail-oriented
- Data Analysis
- Leadership
- Supervision
- Team Work
- Communication
- Target Achievements
- Meeting Clients
- Customer Relations
- Planning and Assessment
- Recruitment