Recruited, hired and terminated spa therapists as well as supervised and trained a staff of twelve.
Maintained Equinox standards of excellence, interfacing with guests, club members and staff.
Upheld the ambience and appearance of multiple spa and treatment rooms. Performed full range of facial and body treatments as primary aesthetician.
KylieNoden
Spa Manager
A visionary and results-driven Spa Professional offering 7+ years’ progressive growth and success streamlining operations of spa. Exceptional negotiation and relationship building skills with ability to motivate staff to outperform expectations. Adept at performing all human resource functions for spa staff and therapists/estheticians such as hiring, training, interviewing, evaluating performance, scheduling work, conducting staff meetings, resolving concerns or disputes, disciplining and terminating and related record keeping
Professional Experience
Hand Stone Massage Spa
Spa Manager June 2013 to Present 13 years & 1 month
PRO Sports Club
Assistant Spa Manager February 2011 to May 2013 2 years & 4 months
Managed a staff of 48 which consisted of Massage Therapists, Spa Attendants, Supervisors and Certified Lifeguards. Hiring/Termination
Enhanced Spa menu to maximize sales to turn Spa that operated in Red only as amenity to operate and show year over year profit.
Collaborated with Marketing Team to seek opportunities to increase sales Enforced internal policies and procedures to ensure safety of guests and employees
Enhanced Spa menu to maximize sales to turn Spa that operated in Red only as amenity to operate and show year over year profit.
Collaborated with Marketing Team to seek opportunities to increase sales Enforced internal policies and procedures to ensure safety of guests and employees
Herbalfairy & Beauty
Spa messager April 2009 to January 2011 1 year & 10 months
Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests
Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction
Trained newly hired reception and booking staff on all spa software necessary to perform daily functions
Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction
Trained newly hired reception and booking staff on all spa software necessary to perform daily functions
Education
School of Yoga
Specialization in Yoga and Aerobics (August 2007 to March 2009)
London Business School
BS (Business Management) (September 2003 to May 2007)
CATS College
GCE Advanced Level (February 2001 to January 2003)
Personal Skills
Devoted
Goal Oriented
Innovative
Technical Skills
- Ability to motivate employees
- Profound knowledge of spa products
- Data Analysis
- Problem solving Skills
- Market Updates
- Solid conflict resolution skills
- Use of MS Office applications
- Managing spa and resort operations
- Extensive knowledge of spa therapies
- Ability to track spa activities
- Exceptional people skills
Personal
Gender
MaleDate of Birth
0000/01/08Marital Status
MarriedFreelance Available
YesHome Address
13 Highland Road, London, EC1 HJK, United KingdomNationality
United KingdomRelocation
YesDriving License
YesLanguages
English (UK)
Native or Bilingual ProficiencyFrench
Professional Working ProficiencySpanish
Elementary ProficiencyActivities & Interests
Meet People
Fishing
Pool
TV
Gym
Gardening
