Eleanor Vance
Unit Clerk
Highly organized and compassionate Unit Clerk with over 7 years of dedicated experience providing essential administrative support in fast-paced hospital environments. Proven ability to efficiently manage patient records, coordinate appointments, and facilitate seamless communication between patients, families, and medical staff. Expert in various Electronic Medical Record (EMR) systems, ensuring data accuracy and HIPAA compliance. Committed to enhancing patient care through meticulous attention to detail, proactive problem-solving, and a calm demeanor under pressure. Seeking to leverage extensive administrative and healthcare knowledge to contribute to a dynamic healthcare team and optimize unit operations.
City Community College
Certificate in Medical Administrative Assistant (September 2014 to June 2015)
Northwood High School
High School Diploma (September 2010 to June 2014)
Metropolitan General Hospital - Springfield, IL
Unit Clerk March 2018 to Present 8 years & 4 months
Maintained accurate and confidential patient records using Epic EMR system, ensuring compliance with HIPAA regulations.
Coordinated patient admissions, transfers, and discharges, processing an average of 10-15 patient movements per shift.
Scheduled diagnostic tests, appointments, and consultations, reducing scheduling conflicts by 20% through proactive communication.
Acted as a primary point of contact for patients and families, addressing inquiries and providing empathetic support.
Managed unit supplies and equipment inventory, ensuring adequate stock levels and timely reordering.
Community Health Center - Springfield, IL
Unit Clerk July 2015 to February 2018 2 years & 8 months
Processed patient registrations, verified insurance information, and collected co-payments accurately.
Organized and maintained patient charts and electronic health records (EHR) using Cerner.
Assisted with scheduling patient appointments and managing physician calendars.
Facilitated communication between patients, medical assistants, and physicians to ensure smooth patient flow.
Ordered and stocked office and medical supplies, contributing to a 10% reduction in supply waste.
Springfield Community Hospital
Patient Support Volunteer (September 2013 to May 2014)
Certified Medical Administrative Assistant (CMAA)
National Healthcareer Association (NHA) (July 2015 to Present)
- https://www.nhanow.com
Basic Life Support (BLS) Certification
American Heart Association (January 2023 to January 2025)
- https://www.heart.org
- Epic EMR System
- Cerner EMR System
- Medical Terminology
- Patient Scheduling Software
- HIPAA Compliance
- Data Entry & Management
- Microsoft Office Suite
- Insurance Verification
- Medical Billing Basics
- Inventory Management
